Refund, Resend, and Returns Policy
At Saimora, we are committed to ensuring your satisfaction with every purchase made through our dropshipping services. We understand that occasionally situations may arise where you may need to return, exchange, or seek a refund for a product. Therefore, we have developed a comprehensive Refund, Resend, and Returns Policy to address these situations efficiently and fairly. Please read the following policy carefully to understand your rights and responsibilities when it comes to refunds, resends, and returns.
Refund Policy:
Eligibility for Refunds:
Refunds may be issued in the following circumstances:
- The product received is damaged, defective, or not as described.
- The product is significantly delayed beyond the estimated shipping time.
- The order is canceled before it is processed for shipping.
- Refunds will not be provided for change of mind or circumstances unrelated to the quality of the product or our services.
Initiating a Refund:
- To initiate a refund, please contact us within 72 Hrs. of receiving the product via phone / whatsapp at +91 80749 95417 or email at saimora.online@gmail.com.
- Provide your order number, a description of the issue, and any supporting evidence such as photos or videos of the damaged or defective product.
Refund Process:
- Once your refund request is received and approved, we will initiate the refund process.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 7 business days for the refund to be processed and reflected in your account, depending on your payment provider.
Shipping Costs:
If the refund is approved due to a fault on our part (e.g., damaged or defective product), we will also refund any shipping costs incurred by you for returning the product to us.
Resend Policy:
Eligibility for Resends:
Resends may be provided in cases where the product is lost in transit, undeliverable due to an incorrect address provided by the customer, or returned to us due to non-delivery attempts.
Initiating a Resend:
- To request a resend, please contact us within 72 hrs of the expected delivery date via phone /Whatsapp at +91 80749 95417 or email at saimora.online@gmail.com.
-
Provide your order number and details of the issue.
Resend Process:
- Upon verifying the issue and eligibility for a resend, we will arrange for a replacement product to be shipped to you at no additional cost.
-
Please note that resends may be subject to product availability and may take additional time to reach you depending on your location.
Returns Policy:
Eligibility for Returns:
- Returns may be accepted for products that are unopened, unused, and in their original condition.
- Returns must be initiated within 7-10 days of receiving the product.
- Returns will not be accepted for items listed as non-returnable or final sale.
Initiating a Return:
To initiate a return, please contact us via phone at +918074995417 or email at saimora.online@gmail.com within the specified timeframe.
Provide your order number, reason for the return, and any relevant details.
Return Process:
- Upon approval of your return request, we will provide you with instructions on how to return the product.
- Customers are responsible for shipping the product back to us in its original packaging and condition, using a trackable shipping method.
-
Once the returned product is received and inspected, we will issue a refund to the original payment method used for the purchase, minus any applicable restocking fees (if applicable).
Contact Information:
If you have any questions or concerns regarding our Refund, Resend, and Returns Policy, please don't hesitate to contact us:
Phone: +918074995417
saimora.online@gmail.comAddress: 3-5-963, Krishna Sai,
Narayanaguda, Street no 5,
Hyderabad, Telangana - 500029
Policy Updates:
We reserve the right to modify or update this Refund, Resend, and Returns Policy at any time without prior notice. Please check this page periodically for any changes. Your continued use of our services constitutes acceptance of any revisions to this policy.